{"id":36563,"date":"2022-09-29T16:01:15","date_gmt":"2022-09-29T14:01:15","guid":{"rendered":"https:\/\/humanrights-online.org\/resursy-i-telefony-sluzhb-podderzhki-dlya-semej-pokidayushchih-ukrainu\/"},"modified":"2023-01-31T14:27:23","modified_gmt":"2023-01-31T13:27:23","slug":"resources-and-helplines-for-families-fleeing-ukraine","status":"publish","type":"post","link":"https:\/\/humanrights-online.org\/ge\/resources-and-helplines-for-families-fleeing-ukraine\/","title":{"rendered":"Resources and helplines for families fleeing Ukraine"},"content":{"rendered":"

How to receive essential services, protection and other support if you’re a refugee from Ukraine entering a neighbouring country.<\/h1>\n
\"\"

UNICEF\/Filippov<\/p><\/div>\n

The war in Ukraine has forced millions to flee their homes in search of safety. If you or someone you know is taking refuge in a neighbouring country, here’s how to access essential services \u2013 including shelter, food, protection and other forms of support \u2013 in the Czech Republic, Hungary, Moldova, Poland, Romania and Slovakia.<\/p>\n

No matter where you’re headed, make sure to protect yourself and your children along the<\/p>\n

 <\/p>\n

Helplines by country<\/h2>\n

 <\/p>\n

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Bulgaria<\/h1>\n<\/div>\n
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\n
\n\n\n\n\n\n\n\n\n\n
Need<\/strong><\/td>\nResource<\/strong><\/td>\n<\/tr>\n<\/thead>\n
Information\u00a0for\u00a0people affected by\u00a0the\u00a0war in\u00a0Ukraine<\/td>\nGovernment of Bulgaria \/ Website<\/a> in Ukrainian, English, Russian \/ Phone: +359 2 90 55\u00a0555, + 380\u00a0\/ 322\u00a0465\u00a0075<\/td>\n<\/tr>\n
In case of emergency<\/td>\nFirst Responders \/ Phone: 112<\/td>\n<\/tr>\n
Legal advice<\/td>\nBulgarian Helsinki Committee \/ Phone: +359 2\u00a0980 20 49, +359 2\u00a0981 33 18 \/ Hotline +359 8888 19\u00a0745<\/p>\n

National Legal Aid Bureau \/\u00a0Phone: 0700 18 250<\/td>\n<\/tr>\n

Medical advice<\/td>\nRed Cross Bulgaria \/ Phone: 0800 20\u00a0101 \/ Hot-line for psycho-social support: 0800 11\u00a0466<\/td>\n<\/tr>\n
Services related to unaccompanied children, family separation, and other child protection needs<\/td>\nFirst Responders \/ Phone: 112<\/p>\n

Child Helpline \/ Phone: 116111<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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<\/div>\n

Czech Republic<\/h1>\n<\/div>\n
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\n
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\n\n\n\n\n\n\n\n\n\n
Need<\/th>\nResource<\/th>\n<\/tr>\n<\/thead>\n
Applying for refuge and protection, plus other essential services<\/td>\nGovernment of the Czech Republic \/\u00a0Website<\/a>, Phone:\u00a0+420 974801802<\/td>\n<\/tr>\n
In case of emergency<\/td>\nFirst Responders \/ Phone: 112<\/td>\n<\/tr>\n
Essential services and humanitarian assistance<\/td>\nUNHCR \/\u00a0Website<\/a><\/td>\n<\/tr>\n
Legal, social, psychological counselling (including for unaccompanied children)<\/td>\nOrganisation for Aid to Refugees (OPU) \/ Phone:\u00a0+420 730158779,\u00a0+420 730158781<\/td>\n<\/tr>\n
General support services<\/td>\nPeople in Need (NGO) \/ Phone:\u00a0+420 770600800<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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<\/div>\n

Hungary<\/h1>\n<\/div>\n
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Need<\/th>\nResource<\/th>\n<\/tr>\n<\/thead>\n
Applying for refuge and protection, plus other essential services<\/td>\nGovernment of Hungary \/\u00a0Website<\/a>,\u00a0Toll-free phone: 06 80 310 310, Mobile phone:\u00a0+36 1 550 1828<\/td>\n<\/tr>\n
Embassy services<\/td>\nEmbassy of Ukraine \/ Phone:\u00a0+36-14-22-41-20,\u00a0+36-14-22-41-22,\u00a0+36-14-22-41-23<\/td>\n<\/tr>\n
In case of emergency<\/td>\nFirst Responders \/ Phone: 112<\/td>\n<\/tr>\n
Essential services and humanitarian assistance<\/td>\nUNHCR \/\u00a0Website<\/a><\/td>\n<\/tr>\n
Support for victims of violence or abuse<\/td>\nUNHCR \/\u00a0Website<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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<\/div>\n

Italy<\/h1>\n<\/div>\n
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\n\n\n\n\n\n\n\n\n\n\n\n\n
Need<\/strong><\/td>\nResource<\/strong><\/td>\n<\/tr>\n<\/thead>\n
Applying for refugee protection, plus other essential services<\/td>\nCivil Protection Department \/ Website<\/a><\/td>\n<\/tr>\n
Embassy services<\/td>\nEmbassy of Ukraine Rome \/ Website<\/a>, Phone:\u00a0+39 06 841 2630<\/p>\n

Embassy of Ukraine Holy See \/ Phone:\u00a0+39 06 3937 8800<\/td>\n<\/tr>\n

In case of emergency<\/td>\nItaly Police \/ Phone: 112<\/td>\n<\/tr>\n
Accommodation, other essential services, and humanitarian assistance<\/td>\nCivil Protection Department \/ Website<\/a><\/td>\n<\/tr>\n
Services related to unaccompanied children, family separation, and other child protection needs<\/td>\nChild Helpline\/ Phone: 114<\/p>\n

Italy Police \/ Phone: 112<\/td>\n<\/tr>\n

Legal, social, psychological counselling (including for unaccompanied children<\/td>\nU-Report on the Move\/ Here4U \/ Website<\/a><\/p>\n

Jumamap\/ Website<\/a><\/td>\n<\/tr>\n

Helpline violence and stalking<\/td>\nHelpline violence and stalking \/ Website<\/a>, Phone 1522<\/td>\n<\/tr>\n
Essential services and humanitarian assistance<\/td>\nCivil Protection Department \/ Website<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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<\/div>\n

Moldova<\/h1>\n<\/div>\n
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\n\n\n\n\n\n\n\n\n\n\n
Need<\/th>\nResource<\/th>\n<\/tr>\n<\/thead>\n
Applying for refuge and protection, plus other essential services<\/td>\nMoldova Bureau for Migration and Asylum \/ Phone inside Moldova:\u00a00800 015 27, Phone from Ukraine:\u00a0+373 22 820 007<\/td>\n<\/tr>\n
Accommodation, other essential services, and humanitarian assistance<\/td>\nGovernment of Moldova \/\u00a0Website<\/a><\/td>\n<\/tr>\n
Embassy services<\/td>\nEmbassy of Ukraine \/\u00a0Website<\/a>, Phone:\u00a0+373-22-58-22-84, +373-22-58-21-51<\/td>\n<\/tr>\n
In case of emergency<\/td>\nFirst Responders \/ Phone: 112<\/td>\n<\/tr>\n
Assistance seeking refuge and protection<\/td>\nCentre for Migration Advocates \/ Phone:\u00a0+373 606 748 48<\/td>\n<\/tr>\n
Services related to unaccompanied children, family separation, and other child protection needs<\/td>\nChild Helpline \/ Phone:\u00a0116111<\/p>\n

Moldova Police \/ Phone: 112<\/p>\n

Law Centre of Advocates \/ Phone:\u00a0+373 60574848<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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<\/div>\n

Poland<\/h1>\n<\/div>\n
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Need<\/th>\nResource<\/th>\n<\/tr>\n<\/thead>\n
Applying for refuge and protection, plus other essential services<\/td>\nGovernment of Poland \/\u00a0Website<\/a>, Phone:\u00a0+48 477217575, Email:\u00a0ukraina@udsc.gov.pl<\/td>\n<\/tr>\n
Embassy services<\/td>\nEmbassy of Ukraine \/\u00a0Website<\/a>, Phone:\u00a0+48 22 621 39 79<\/td>\n<\/tr>\n
In case of emergency<\/td>\nFirst Responders \/ Phone: 112<\/td>\n<\/tr>\n
Services related to unaccompanied children, family separation, and other child protection needs<\/td>\nChild Helpline \/ Phone: 116111<\/td>\n<\/tr>\n
Essential services and humanitarian assistance<\/td>\nUNHCR \/\u00a0Website<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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Romania<\/h1>\n<\/div>\n
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Need<\/th>\nResource<\/th>\n<\/tr>\n<\/thead>\n
Applying for refuge and protection, plus other essential services<\/td>\nGovernment of Romania \/\u00a0Website<\/a><\/td>\n<\/tr>\n
Embassy services<\/td>\nEmbassy of Ukraine \/\u00a0Website<\/a>, Phone:\u00a0+40-212-30-36-60<\/td>\n<\/tr>\n
In case of emergency<\/td>\nFirst Responders \/ Phone: 112<\/p>\n

Border Police \/ Phone:\u00a0+40219590<\/td>\n<\/tr>\n

Report child abuse<\/td>\nChild Helpline \/ Phone: 119<\/td>\n<\/tr>\n
Essential services and humanitarian assistance<\/td>\nUNHCR \/\u00a0Website<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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<\/div>\n

Slovakia<\/h1>\n<\/div>\n
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\n\n\n\n\n\n\n\n\n\n\n\n
Need<\/strong><\/td>\nResource<\/strong><\/td>\n<\/tr>\n
Applying for refuge and protection, plus other essential services<\/td>\nGovernment of Slovakia \/\u00a0Website<\/a><\/td>\n<\/tr>\n
Embassy services<\/td>\nEmbassy of Ukraine \/\u00a0Website<\/a>, Phone:\u00a0+421 2\/592 028 10<\/td>\n<\/tr>\n
In case of emergency<\/td>\nFirst Responders \/ Phone: 112<\/td>\n<\/tr>\n
Applying for refuge and protection, plus other essential services<\/td>\nIOM \/\u00a0Website<\/a><\/td>\n<\/tr>\n
Help for feelings of hopelessness, anxiety and other forms of distress<\/td>\nNGO \/ Phone:\u00a00800 500 888, Email:\u00a0ukrajina@ipcko.sk<\/td>\n<\/tr>\n
Mental Health League and their Trust line \u201eNez\u00e1budka\u201c<\/td>\nPhone: 0800 222\u00a0450 (13:00-21:00)<\/td>\n<\/tr>\n
Infolines of the Ministry of the Interior of the Slovak Republic for Ukrainian speakers<\/td>\nPhone: +421 513 816 111, +421 259 765\u00a0111<\/td>\n<\/tr>\n
Infoline of the Human Rights League<\/td>\nPhone: 0800 222\u00a0350<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n
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<\/h2>\n

Stay safe, stay alert<\/h1>\n<\/div>\n<\/div>\n
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Volunteers in and around host communities have turned out by the thousands to escort refugees to safety. Many are unregistered, acting in goodwill to link families to accommodation and support. But the outpour of help at border crossings also provides cover for traffickers and other predators seeking to exploit women and children fleeing war.<\/p>\n

 <\/p>\n

If you’re crossing a border:<\/h3>\n

\u274c Don\u2019t trust job or educational offers from anyone other than authorities, especially if you’re pressured to commit right away or required to separate from your friends or family.<\/p>\n

\u2705\u00a0Keep digital and paper copies of your passport, ID and other certificates.<\/p>\n

\u274c Never leave your passport, ID or other certificates with someone you don\u2019t know.<\/p>\n

\u2705\u00a0Stay with your family and friends as much as possible. It\u2019s always safer to travel with people you know.<\/p>\n

\u2705\u00a0If you must get in a car with someone you don\u2019t know, take a photo of the license plate and send it to someone you trust. Tell that person where you are going and when you should arrive.<\/p>\n

\u2705\u00a0Exercise extreme caution when giving your personal details to others, including on social media.<\/p>\n

\u2705\u00a0If a stranger offers help and something doesn\u2019t feel right, trust your instinct.<\/p>\n

 <\/p>\n

If you’re travelling with children:<\/h3>\n

\u2705\u00a0Teach your children their full names, your full name and your phone number. Have them practice repeating it.<\/p>\n

\u2705\u00a0Identify a meeting point and plan to go there in case you get separated from your children.<\/p>\n

\u2705\u00a0For very small children, prepare an identity tag (like a bracelet or something attached to their clothing) with the child\u2019s name and your contact details.<\/p>\n

\u2705\u00a0For children with mobile phones, save your contact as ‘AA Emergency Contact 1’ and that of a trusted loved one as ‘AA Emergency Contact 2,’ etc.<\/p>\n

\u2705\u00a0Talk to your children about the potential risks of travelling and encourage them to share with you anything that may be worrying them.<\/p>\n

\u2705\u00a0As much as possible, allow your children time to rest, sleep and even play while travelling.<\/p>\n

\u274c Don\u2019t allow your children to be taken out of your sight or to any location without you.<\/p>\n

\u2705\u00a0If anyone is acting or threatening to act violent against you or your children, seek immediate safety before informing the authorities.<\/p>\n

\u2705 While travelling, hold your child’s hand or take other precautions to keep them close.<\/p>\n

\u274c Beware of anyone offering you a job, shelter or education for your children. Don’t accept offers of services or support from anyone other than an authorized official.<\/p>\n

 <\/p>\n

If you’re helping an unaccompanied child:<\/h3>\n

\u274c Don\u2019t assume the child is lost. A parent or caregiver may be close by.<\/p>\n

\u2705\u00a0Ask others in the immediate vicinity if they know the child. Ask for the child’s name and other family details.<\/p>\n

\u274c Don\u2019t accept help from any stranger who offers to escort the child to safety.<\/p>\n

\u2705\u00a0Keep the child’s belongings with her at all times. These might help authorities trace her family.<\/p>\n

\u274c Don\u2019t share information about the child with anyone else, aside from competent authorities.<\/p>\n

\u2705 Contact a competent authority \u2013 such as the local municipality government, border police, or Ukraine\u2019s consular services in the host country. Share the child\u2019s information and location, and follow the authority\u2019s instructions.<\/p>\n

\u2705 Explain to the child what will happen next, without promising to find his parents. This could cause him additional confusion or distress.<\/p>\n

\u2705\u00a0Don’t leave the child until she is safely in the hands of a competent authority.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n

By UNICEF<\/a><\/p>\n

Many victims don’t know whom to turn to and their friends don’t know how to help, especially if the victim is in another country. <\/span><\/p>\n

It’s a full GLOBAL list of international help centers and organizations all over the world.<\/span><\/h4>\n

International Domestic Violence Resource Guide (2023)<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"

How to receive essential services, protection and other support if you’re a refugee from Ukraine entering a neighbouring country. The war in Ukraine has forced millions to flee their homes in search of safety. If you or someone you know is taking refuge in a neighbouring country, here’s how to access essential services \u2013 including shelter, food, protection and other forms of support \u2013 in the Czech Republic, Hungary, Moldova,<\/p>\n","protected":false},"author":113,"featured_media":36552,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"slim_seo":{"title":"Resources and helplines for families fleeing Ukraine - Menschenrechte Osteuropa - News & Konflikte","description":"How to receive essential services, protection and other support if you're a refugee from Ukraine entering a neighbouring country. UNICEF\/Filippov The war in Ukr"},"footnotes":""},"categories":[218,487,1240,269],"tags":[],"class_list":["post-36563","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bl-en","category-country-ukraine-2-en","category-country-ukraine-3","category-ukraine-cat-en"],"_links":{"self":[{"href":"https:\/\/humanrights-online.org\/ge\/wp-json\/wp\/v2\/posts\/36563","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/humanrights-online.org\/ge\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/humanrights-online.org\/ge\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/humanrights-online.org\/ge\/wp-json\/wp\/v2\/users\/113"}],"replies":[{"embeddable":true,"href":"https:\/\/humanrights-online.org\/ge\/wp-json\/wp\/v2\/comments?post=36563"}],"version-history":[{"count":4,"href":"https:\/\/humanrights-online.org\/ge\/wp-json\/wp\/v2\/posts\/36563\/revisions"}],"predecessor-version":[{"id":37797,"href":"https:\/\/humanrights-online.org\/ge\/wp-json\/wp\/v2\/posts\/36563\/revisions\/37797"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/humanrights-online.org\/ge\/wp-json\/wp\/v2\/media\/36552"}],"wp:attachment":[{"href":"https:\/\/humanrights-online.org\/ge\/wp-json\/wp\/v2\/media?parent=36563"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/humanrights-online.org\/ge\/wp-json\/wp\/v2\/categories?post=36563"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/humanrights-online.org\/ge\/wp-json\/wp\/v2\/tags?post=36563"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}